CDR Data Corruption and On-going Remediation Efforts

The issue affecting account balance accuracy has been fully resolved. All balances now reflect the correct values, and the platform is stable and fully operational.

If you experience anything unexpected or have any concerns, please contact our support team through the usual channels. We remain available to assist you with any queries.

We wish to inform you of a recent issue that affected the consistency of a portion of CDR records within our system. A temporary communication interruption between components in our infrastructure caused certain records to become unreadable during automated reconciliation. This resulted in inaccurate totals being generated during the routine balance calculation cycle.

Our team has already stabilised the environment. All services are operating normally, and a short-term corrective process is underway. We are analysing historical balance data to determine the exact variance created by the unreadable records. Once complete, we will apply the required adjustments to each customer and provider account so that balances reflect the correct values.

We are simultaneously continuing to examine all available data sources to recover the affected records. If any portion of this data becomes retrievable, we will notify you immediately.

You can also expect a full incident report once the investigation concludes. This document will outline the technical findings, the corrective measures already implemented, and the long-term enhancements planned for data protection and resilience.

Thank you for your patience while we complete this work. Our team remains fully engaged in resolving the issue and strengthening the safeguards that support your operations.