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  • SIP Servers
  • Database Servers
  • Web Control Panel
  • Customer Portal
  • Core Infrastructure
  • CDR Processing
Previous Incidents

[Resolved] Dialogues not showing live calls

This incident lasted 2 hours and 14 minutes.
  • Customer Portal
Mon, 12 Nov 2018
16:05:43 UTC

We are sorry that the dialogues are not showing live calls at the moment. We are aware of the situation and are working to correct it as soon as possible. It is an issue with the interface and will not affect call flow or CDRs.
We apologise for the inconvenience caused.

18:20:11 UTC

We've now resolved the incident. Thanks for your patience.

[Resolved] Partial CDR Rating Failures

This incident lasted 4 hours and 44 minutes.
  • CDR Processing
Mon, 5 Nov 2018
14:10:33 UTC

We are sorry to report that: over the weekend we have experienced a number of CDR rating errors, this would have caused some calls not to be billed correctly in your customers account.

No data is missing, just incomplete billing.

Will shortly be performing another billing run for the affected calls. You may notice a drop in customers balances because of the re-rating.

The updated balance is correct.

Please don't attempt to perform any other recalculations in the meanwhile.

Best Regards the ConnexCS Team

15:29:34 UTC

We are continuing to process the backlog, we hope to have this finished soon. We will keep you updated.

18:54:50 UTC

We are pleased to inform you that we have cleared the backlog and rerated calls.

During the entire incident there was no data loss and all balances should now be correct.

If you have any concerns please raise us a ticket on support@connexcs.com

No further notices from the past 7 days.