Resolved

We will be taking additional steps to reduce the possibility of this error re-occurring.

Avatar for

We will be taking additional steps to reduce the possibility of this error re-occurring.

Avatar for
Ongoing

We are very sorry but we have observed that some CDR's have been stuck in our processing queue (about 12m), this is due to a database error not allowing the records to be written. We are currently working on fixing this and will provide an update shortly.

No records are missing, balances may be affected, but these will correct themselves after the update.

Avatar for
Began at:

Affected components
  • Database Servers
  • CDR Processing