Resolved

We have brought our core database back online, we have suffered no data loss during this downtime, however it was significant event for us, we will be speaking with our consultants shortly to establish the best form of action to prevent this from happening in the future.

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We have identified the issue with our core database cluster, consultants are now logged in and working on a resolution, we expect to be back online very soon.

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Ongoing

We are currently experiencing some issues with logging in. The team are on it and working to resolve the issue as soon as possible.

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Began at:

Affected components
  • SIP Servers
  • Database Servers
  • Web Control Panel
  • Customer Portal
  • Core Infrastructure
  • CDR Processing