Investigating Outage

We can confirm that all affected systems are now fully online and operating normally. All traffic is being processed as expected and we are back at 100% capacity.

We sincerely apologize for the disruption and inconvenience this incident caused. As mentioned in our earlier updates, all affected customers will be compensated via account credit. We will issue the formal notice with the calculations by Monday.

We will also be furnishing a full incident report detailing the root cause and the steps we are taking to prevent a recurrence, to all customers at the earliest. Please expect a few more updates on this issue via email.

Thank you for your patience and understanding throughout this incident.

Regards, The ConnexCS Team

Customers should now see their calls going through. Most of the systems are now online. We're still making progress towards getting everything online.

We will be compensating all of our customers in form of account credit for this outage. We shall run the calculations over the weekend and issue formal notice to all the customers on Monday.

We have managed to bring majority of the affected servers online. Customers should see traffic being processed soon. We are still not at 100% capacity. We apologize for the inconvenience!

We have made some progressive to get a portion of the affected servers online and stable. We will need more time to get all of them stable and back online. We shall keep updating you.

We are trying to get the affected servers back up slowly to ensure the system remains stable.

Due to the scale of this outage, its been escalted to a P0, Platform-wide alert. All of our Engineers have come online and are working to resolve this issue.

We are still investigating the issue, we appologise for the delayed outage and the inconvienience caused, bringing our systems back online is our top priority, thank you for your patience.

We have identified some overloaded components on our network which are not able to bootstrap due shifting high load.

We are moving towards a rolling restart to warm up our cache to enable us to bring everything back online shortly.

Dear Customers,

We have had a number of reports of a potential outage. We are raising this as part of our initial response to inform you that we are aware of an incident and are currently in the process of investigation.

As part of our planned procedure, our on duty engineers have already begun the investigation and deemed it necessary to escalate this incident. Senior engineers will also have been notified.

We appreciate your patience during this time and apologies if we are not able to provide real-time replies via our instant chats and phone.

We will continue our investigation and further update this status as we learn more information

Regards,

The ConnexCS Team