Resolved

We have confirmed the stability of our CDR database since the issue started, we will now be closing the incident, please contact us should you experience any further problems.

Avatar for
Updated

The issue has been fixed, we will continue to monitor the situation.

Sorry for the inconvenienced caused.

Regards,

The ConnexCS Team

Avatar for
Updated

We are sorry to inform you that the problem is more severe than we would have liked. We are in the process of setting up remote KVM to fix the server, however at present we don't have any time to resolution.

We will keep you informed of progress.

Avatar for
Ongoing

Dear Customers,

We are currently experiencing an outage on our CDR servers. This will affect balance not updating, but will not affect calls.

We are continuing to investigate.

Regards,

The ConnexCS Team

Avatar for
Began at:

Affected components
  • Database Servers
  • CDR Processing