Major Outage

The switch has been replace and full functionality has restored.

Fortunately our backup zones were able to continue processing CDR records so we don't have a backlog, so we are back to 100%.

We will be addressing this incident to understand what additional failsafes we can put in place to mitigate this type of incident in the future.

One of our DC has confirmed a switch fault and are working to replace the damaged hardware.

Due to the way we have chosen to soft-fail the system, there will be a delay in CDR records appearing as well as customers billing.

Customers MAY overspend - If you have customers who are on prepay you may wish to take action to prevent overspend.

We will keep you updated and work our best to reduce the CDR backlog as soon as possible.

We have identified an issue with an underlying provider affecting back-end database accessibility. We have engaged with them and are currently waiting for an update.

In the meanwhile we have decided to pause CDR processing temporarily to create more query space for real-time operations.

Connectivity for calls should be improving, we will update you again shortly.

Dear customers, we are currently investigating a major outage, we don't have any any ETA yet and we are investigating, we will try to get things back and running ASAP and update you as well.