Emergency Maintenance – CDR Database Server

This maintenance is now completed and all systems are functioning normally.

The maintenance is now complete. Thanks for your patience.

We are back up and running, we will leave this incident open untill our RAID resync has completed.

The drive in our server has been replaced, we are performing initial checks before we bring the database back online.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

We will take one of our CDR database servers offline for a hardware replacement. This is a preventive replacement of a storage component, carried out with our data-center provider.

Expected impact: Up to ~30 minutes of downtime, followed by a period of reduced performance while storage redundancy rebuilds. During the outage, CDR search, call logs and CDR-based reports in the Control Panel and API may be unavailable or incomplete. Not affected: Call routing and live call processing continue normally. CDRs generated during the window will be recorded and will appear once the server is back online.

We'll post updates here when the maintenance starts and finishes.