Ongoing Service Disruption Due to a Potential DDoS Attack

We are concluding this incident report.

Upon thorough examination, it has been determined that the outage stemmed from a dual assault: a Distributed Denial of Service (DDoS) attack coupled with internal amplification, triggered by a cold cache scenario, resulting in escalated database load.

In order to fortify our systems against such occurrences in the future, we are implementing a feature across select systems to augment cache retention temporarily. This measure will empower us to swiftly alleviate strain on our database servers should a comparable event arise again.

5:11 PM (GMT) February 29, 2024

Dear Valued Users,

Following a thorough investigation, we have determined that the disruption to our services was due to a Distributed Denial of Service (DDoS) attack affecting our database servers. We have swiftly implemented a solution, and I am pleased to inform you that all services should now be fully restored.

We extend our sincere gratitude for your unwavering support and patience during this time. Rest assured, our team remains dedicated to further scrutinizing the incident, and we are committed to furnishing a comprehensive incident report shortly.

Thank you for your understanding and continued trust in our services.

5:00 PM (GMT) February 29, 2024

Dear Valued Users,

We have become aware of a potential Distributed Denial of Service (DDoS) attack targeting our SIP Servers and Core Infrastructure. Our team is actively investigating the situation and working diligently to restore full operational capabilities.

We appreciate your patience and understanding as we address this issue. Please rest assured that we are committed to keeping you informed and will provide updates as soon as they become available.

Thank you for your continued support.