Resolved

We are pleased to report that we are back at 100%. Thank you for your patience during this incident.

We will be following up to increase redundancy on some systems that were affected by this single provider outage.

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Ongoing

We have just been informed that a major provider of our OVH is experiencing a major outage. So much so that even their status page is offline:

http://travaux.ovh.net/

We have ran some test calls and are pleased to confirm that some calls are able to continue progress and although we are multi-provider the impact of this specific provider in multiple data-centers spanning multiple continents has severely impacted performance along with our control panels.

We will update you as soon as we get updates ourselves, meanwhile we will be working on optimizing our routing away from problematic zones.

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Began at:

Affected components
  • SIP Servers
  • Database Servers
  • Web Control Panel
  • Customer Portal
  • Core Infrastructure
  • CDR Processing