Database Issues

We can confirm that our systems have now caught up and this issue can be marked as resolved.

We will be investigating further on how we could have responded to this incident faster.

We are sorry for any inconvenience caused. If you are experiencing any further problems please contact us.

The replacement has been completed and we are back up and running again.

We are pleased to report that no calls were affected during this period and it was only the control panel which became unavailable.

We are catching up on the backlog of data and will send another update when we are call caught up.

We have contacted the datacenter and confirmed that there is a failure on an internal router, this is being replaced as we speak and we are told that we should be minutes away from being back online again.

All calls are continuing to be processed.

We will update shortly.

We are currently experiencing an outage on our Database servers which appears to be a data centre issue. We are investigating and hope to be back up again soon. We do not believe that this is linked to any other outstanding issues. We apologise for the inconvenience caused.