Partial CDR Rating Failures

We are pleased to inform you that we have cleared the backlog and rerated calls.

During the entire incident there was no data loss and all balances should now be correct.

If you have any concerns please raise us a ticket on support@connexcs.com

We are continuing to process the backlog, we hope to have this finished soon. We will keep you updated.

We are sorry to report that: over the weekend we have experienced a number of CDR rating errors, this would have caused some calls not to be billed correctly in your customers account.

No data is missing, just incomplete billing.

Will shortly be performing another billing run for the affected calls. You may notice a drop in customers balances because of the re-rating.

The updated balance is correct.

Please don't attempt to perform any other recalculations in the meanwhile.

Best Regards the ConnexCS Team